ShoreTrips logo Shore Excursions - City Tours - Day Activities

Terms of Service

These Terms and Conditions of Service (“Terms and Conditions”) are applicable to our website www.shoretrips.com and the shore excursion booking and reservation services provided by us (which are referred to collectively in these Terms and Conditions as the “Service”). The Service is provided to you by Liberty Hospitality, LLC d/b/a ShoreTrips (referred to in these Terms and Conditions as “Company,” “we,” “us” and “our/”). These Terms and Conditions contain the terms and conditions that govern your use of the Service, and your use of, payment for, or participation in the Service constitutes your acceptance of and agreement to these Terms and Conditions.

Notice Regarding Dispute Resolution: These Terms and Conditions include provisions that govern how claims you and we may have against each other are resolved (see Section 7 below), including an agreement and obligation to arbitrate disputes which will, subject to limited exceptions, require you to submit claims you have against us to binding arbitration. Accordingly, (a) you will only be permitted to pursue claims against us on an individual basis, not as part of any class or representative action or proceeding and (b) you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis and in arbitration.

1. Affirmative Representations Regarding Your Use of the Service. When you access, use or participate in the Service, you represent that: (a) the information you submit is truthful and accurate; (b) your use of the Service and your use of services available on the Service do not violate any applicable law or regulation, and (c) if you purchase tickets or make a reservation through the Service: (i) you are making the applicable purchase or reservation on your personal behalf or on behalf of others friends or family members with their consent, or as an agent on behalf of your client; (ii) the payment information you provide, and the associated name, address, phone number, and payment card number can be used to personally identify and/or contact you; (iii) the e-mail address you provide to us in connection with making a reservation or purchase is unique and personal to you; and (iv) you have confirmed that the Services you reserved or purchased correspond with the itinerary of the ship on which you, your friend, family member or client will be traveling.

2. Prohibited Use of the Service. You may only use the Service as expressly permitted by the Company. Specifically, without limitation, you may not:

3. Terms of Purchase.

A. Placement of Orders; Changes. Any reservation you place through the Service is not confirmed and booked until (i) the appropriate vendor(s) confirm the reservation; (ii) you complete appropriate payment procedures described herein; and (iii) you receive an e-mail or written confirmation from the Company. Any change that you may wish to make with regard to any reservation that you make through the Service must be requested through the Company, and not the third party provider of the services or products you purchased, if applicable. You may contact the Company at admin@shoretrips.com or 414-964-2100 USA to request changes to a reservation made through the Service. Any requested change is subject to availability, and we cannot guarantee that we will be able to make a requested change.

B. Cancellations; Refund Policy.

C. Pricing. The prices listed on the Service are per person, unless otherwise specified. These prices are subject to change without prior notice, until your purchase is confirmed by the Company. Prices confirmed at the time of purchase are honored for the date of the reservation. The listed prices do not include tips or gratuities, personal insurance, items of a personal nature, or any food or beverages not listed as included on the Service. Full payment by a payment card is necessary to make a purchase of services or products through the Service. We do not charge a service fee for processing credit card payments.

4. Our Management of the Service; User Misconduct

A. Our Right to Manage the Service. We reserve the right, but do not undertake the obligation to: (i) monitor or review the Service for violations of these Terms and Conditions and for compliance with our policies; (ii) report to law enforcement authorities and/or take legal action against anyone who violates these Terms and Conditions; (iii) refuse or restrict access to or the availability of the Service if you violate these Terms and Conditions, the law or any of our policies; (iv) manage the Service in a manner designed to protect our and third parties’ rights and property or to facilitate the proper functioning of the Service; (v) screen our users, or attempt to verify the statements of our users; and/or (vi) modify the Services at any time for any reason.

B. Our Right to Terminate Users. Without limiting any other provision of these Terms and Conditions, we reserve the right to, in our sole discretion, and without notice or liability, deny access to and use of the Service to any person for any reason or for no reason at all, including without limitation for breach of any representation, warranty or covenant contained in these Terms and Conditions, or of any applicable law or regulation.

C. Chargeback Disputes. Customers who dispute a credit charge by us by filing a chargeback notice with their credit card company will be charged a fifty dollar ($50.00) administrative fee (per chargeback notice) if the chargeback is ruled in favor of Company.

5. Our Intellectual Property Rights. All of the content on the Service (“Materials”) and the trademarks, service marks, and logos contained on the Service, are owned by or licensed to us and are subject to copyright, trademark and other intellectual property rights under United States and foreign laws and international conventions. The Service and the Materials are for your information and not for commercial exploitation. We reserve all rights in and to the Service and the Materials. If you download or print a copy of the Materials for your own personal use, you must retain all trademark, copyright and other proprietary notices contained in and on the Materials.

6. Independent Contractors; Warranty Disclaimer; Limitation of Liability; Damages

A. Independent Contractors. You acknowledge that all excursions, events and activities displayed and booked through the Service are provided by vendors who are independent contractors of Company. Company makes arrangements with these independent contractors solely for your convenience. Company does not act on behalf of, control or supervise the parties, entities, or persons who own, furnish or operate such excursions, events or activities as independent contractors and Company has no authority to control or direct the means of transportation or any other aspect of the services furnished by independent contractors. No owner or contractor of any independent contractors are Company’s joint venturers, agents, or employees, and have no relationship with Company other than that of independent contractor.

B. Disclaimer of Warranties. All Materials or items provided through the Service are provided “AS IS” and “AS AVAILABLE,” without warranty or conditions of any kind. By operating the Service, we do not represent or imply that we endorse any materials or items available on or linked to by the Service, or that we believe any materials or items to be accurate, useful or non-harmful. We make no warranties or representations about the safety, accuracy, reliability, timeliness or completeness of any third party vendor’s service, content, information or any other third party items or materials displayed on the Service. You agree that your use of the Service and participation in any excursion, event or activity reserved or booked through the Service will be at your sole risk. To the fullest extent permitted by law, we and each of our advertisers, licensors, suppliers, officers, directors, investors, employees, agents, service providers and other contractors disclaim all warranties, express or implied in connection with the Service and your use of the Service.

C. Limitation of Liability. Company along with its affiliates, subsidiaries and parent entities assume no liability or responsibility whatsoever for any (A) errors, mistakes or inaccuracies of content and materials on the Service, (B) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Service or participation in any excursion, event or activity you purchase through the Service, (C) any unauthorized access to or use of our secure servers and/or any and all personal information stored on our servers, (D) any interruption or cessation of transmission to or from the Service, and/or (E) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Service by any third party. You agree to release, hold harmless, and indemnify Company, its affiliates, subsidiaries, parent entities and their employees, officers, directors and representatives from and against any claims, damages, costs or expenses arising from any of the foregoing.

D. No Special Damages. In no event shall we be liable to you or any third party for any indirect, consequential, incidental, special or punitive damages, including lost profit damages arising from your use of the Service. Notwithstanding anything to the contrary contained in these Terms and Conditions, our liability to you in respect of any loss or damage suffered by you and arising out of or in connection with these Terms and Conditions, whether in contract, tort, breach of duty or in any other way shall not exceed the amount of any payments made by you to Company.

7. Legal Disputes and Agreement to Arbitrate. Please read the following clause carefully as it may significantly affect your legal rights, including your right to file a lawsuit in court.

A. Initial Dispute Resolution. We are available at admin@shoretrips.com or 414-964-2100 USA to address any concerns you may have regarding your use of the Service. Most concerns may be quickly resolved by informal means. The Company will work in good faith to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations, which shall be a precondition to either party initiating a lawsuit or arbitration.

B. Agreement to Binding Arbitration. If the parties do not reach an agreed upon solution within a period of thirty (30) days from the time informal dispute resolution is pursued pursuant to Section 7(a) above, then either party may initiate binding arbitration. All claims arising out of or relating to these Terms and Conditions (including formation, performance and breach), the parties’ relationship with each other and/or your use of the Service shall be finally settled by binding arbitration administered on a confidential basis by the American Arbitration Association (the “AAA”) in accordance with the provisions of its Consumer Arbitration Rules, excluding any rules or procedures governing or permitting class actions. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms and Conditions, including, but not limited to, any claim that all or any part of these Terms and Conditions is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction. The interpretation and enforcement of this Agreement shall be subject to the Federal Arbitration Act.

C. Class Action and Class Arbitration Waiver. The parties further agree that any arbitration shall be conducted in their individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above in Section 7(b) shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

D. Exception – Small Claims Court Claims. Notwithstanding the parties’ agreement to resolve all disputes through arbitration, either party may seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction.

E. Exclusive Venue for Litigation. To the extent that the arbitration provisions set forth in Section 7(B) do not apply, the parties agree that any litigation between them shall be filed exclusively in state or federal courts located in Milwaukee, Wisconsin and the parties expressly consent to exclusive jurisdiction of the courts thereof.

F. Guests with Accessibility Needs. Company makes reasonable efforts to offer excursions, activities and events through the Services that can accommodate guests with limited mobility, who require the use of a wheelchair, or require other accessibility accommodations. Such excursions, activities and events are designated within the Service as being accessible. Should a guest requiring accommodation reserve an excursion, activity or event not so designated, (i) Company bears no responsibility or liability whatsoever for any resulting dissatisfaction, injury, or damage; (ii) the excursion, activity, or event vendor may decline to honor the reservation if, in its sole opinion, the guest’s participation may jeopardize the guests health or safety or create undue hardship for vendor; and (iii) Company shall not be obligated to provide any refund to the guest should the excursion, activity or event vendor decline to provide service. Please contact Company at admin@shoretrips.com or 414-964-2100 USA with any accessibility-related questions.

8. Trip Cancellation Insurance. You are strongly encouraged to protect your travel investment by purchasing travel insurance. Company may offer excursion protection insurance provided by third party providers which, if available, may be purchased through the Service. Please visit our website or call at 414-964-2100 USA for more information.

9. Non-Waiver. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of the applicable right or provision.

10. Severability. These Terms and Conditions operate to the fullest extent permissible by law. If any provision or part of a provision of these Terms and Conditions is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

11. Assignment. We may assign our rights under these Terms and Conditions without your approval.

12. No Third Party Beneficiaries. These Terms and Conditions constitute an agreement entered into between you and the Company. There are no third party beneficiaries to this agreement.